If you place an order that contains high-value items, it may require certified delivery. Certified deliveries require you to either sign for the delivery or have your ID scanned to certify that you have received the order. If you order something that requires a certified delivery, you’ll be notified when you place the order and again at the time of delivery.

Certified delivery details—

  • You must be present for the delivery and sign when prompted by your Instacart app. 
  • If you’re unable to sign on your device, the shopper can scan your ID. 
  • High-value items vary by retailer and are subject to change.

If you cannot be present for a delivery for any reason, you will need to complete your purchase at a later date when you can be there to sign for the item(s). Failure to do so will result in cancellation of your order and a $15 late cancellation fee.

Retailers requiring certified delivery—

  • Bed Bath and Beyond
  • Best Buy
  • BJ's
  • Costco
  • Christmas Tree Shop
  • Dick's Sporting Goods
  • Disney Store
  • DTLR
  • Indigo
  • Finish Line
  • JD Sports
  • Kohl's
  • Meijer
  • Michaels
  • Office Depot / Office Max
  • Pet Supermarket 
  • Sephora
  • Spirit Halloween
  • Staples 
  • Total Wine & More
  • Walmart

Item restrictions

Not all retailers have item restrictions. Some retailers don’t allow alcohol. You can verify item availability on the retailer’s site.

Unavailable items include—

  • Items that weigh more than 60 lbs 
  • Items larger than 2 feet x 2 feet x 4 feet